CSG FORTE
WELCOME
ZEGO!
Explore the various features of CSG Forte’s solution set – offering a complete merchant and partner experience that fits the property management marketplace.
WHY CHOOSE FORTE PAYMENTS
VALUE PROPOSITION
Why Forte – What separates CSG + Forte from our competitors?
Experience, Technology and Focus Specifically related to Billing and Payments Excellence!
FORWARD THINKING
CSG + Forte and its team brings more than 25 years of billing expertise and understanding of the payments landscape
SINGLE PLATFORM
We are uniquely positioned to manage the movement of your payors between traditional and digital billing platforms
MODERNIZATION
CSG’s investment in innovation and its employees have prepared us to identify the challenges others will face in the marketplace, placing us ahead of our competition
ONE CSG - ONE PARTNER
CSG + Forte has decades of industry knowledge and dedicated cross-functional support teams invested in the technology that supports Zego’s ability to evolve and create a connected payer experience
AWARDS & RANKINGS
The Strawhecker Group (TSG) informs & guides the world’s leading payment players, from fintech startups to Fortune 500 companies including, JPMorgan, FIS and Elavon. Forte has partnered with TSG since mid year 2020, subscribing to their Gateway Enterprise Metrics (GEM) platform. TSG’s Gateway Enterprise Metrics (GEM) is the only platform in the payments market that provides unique looks to merchant, developer, and gateway performance perspectives.
RANKED 1ST - WEEKLY TRANSACTION RANKING
Forte closed out 7 out of 9 months of 2021, by ranking #1 on GEM’s weekly transaction analysis! In order the determine scores, a quarter of a million checks are performed weekly to come up with the transaction analysis ranking.
CARD NOT PRESENT - BEST ECOMMERCE GATEWAY 2021
Earned CNP Award “Customer’s Choice” Best eCommerce Gateway/Platform
RANKED RUNNERUP - GATEWAY MINUTE OUTAGE
In addition to Uptime, GEM uses pings at multiple locations to determine minute outages. If at least 33% of location checks fail at the same time, an outage is recorded. TSG’s GEM platform annually honors leading payment providers. Past winners have included companies such as BluePay (Fiserv), Braintree (A PayPal Company), Square, and Shopify.
RANKED 2ND - API INTEGRATION
Ranked 2nd out of 21 gateways, this one-time assessment evaluates payment gateways’ total API offerings for payment industry functionality and feasibility. As a part of this assessment, TSG evaluates API sets, developer tools, sandbox, and emulators by conducting an integration into the gateway through an eCommerce application. It also benchmarks documentation and reviews navigation.
An account verification service that minimizes the returned
ACH or checks activities.
A Forte service that resubmits transactions on behalf of the merchant that have been returned for insufficient funds. Returned transactions can be re-presented up to two times.
HOW TO CONNECT WITH US
CREATING AN
OMNI-commerce EXPERIENCE
Any Payment / Any Channel / Anytime! Forte’s Payments Platform as a Service allows Zego the ability to leverage one platform that does it all.
DIGITAL
Swift and secure online payments right from your website
ON-THE-GO
Experience the freedom of payments that move with you
IN-PERSON
Speed customers through the checkout line
BACK OFFICE
Enable recurring payments, vendor payroll, disbursements
FORTE.JS
Secure and simplify your payment processing through a Forte.js single-use token.
Learn More
FORTE CHECKOUT 2.0
Reduce PCI scope and offload the burden of hosting payment forms with Forte Checkout.
Learn More
WEBSERVICES
RESTful architecture provides a lightweight solution that is platform- and language-independent.
TOKENIZATION
TYPES OF TOKENS
A token is a unique string ID that references stored customer information or a customer’s stored payment information (such as a credit card or an echeck). Tokens provide customers convenient, secure access to their billing, shipping, and payment information, making the checkout process faster and easier. For merchants, tokens provide a convenient method of collecting scheduled recurring payments.
Paymethod Tokens
Paymethod tokens reference the following stored information within a permanent token (for recurring transactions) or a one-time-use token (for credit card transactions only):
Label (e.g., VISA – 1111) | Status | Credit card information | eCheck information
Address Tokens
Address tokens reference the following stored information:
Label | First name | Last name | Company name| Phone number | Email address | Address type | Physical Address | Street Line | Locality | Region | Postal Code
Customer Tokens
Address tokens reference the following stored information:
Payment Methods Token| Billing Address | Shipping Address | Status | First name | Last name |Company name
Token Sharing
OPTIONS
METHOD 1: Across Locations
Merchants who have multiple Locations within their Account can use Cross-Location token sharing to share customer and payment information across each of their Locations. With Cross-Location token sharing, any member can walk into any Location of the merchant and have the exact same customer experience.
METHOD 2: Across Child Account
Companies that operate a marketplace or act as an aggregator may share their stored customer and payment information with a multitude of sellers who are set up with their own processing Merchant Account. In this scenario, Forte sets up a partner with a Partner Account and all of the partner’s sub-merchants are set up immediately below the partner within a hierarchy as “child” Merchant Accounts.
Complete payments management DEX FeatureS.
Explore the various features of Forte’s Next-gen payment platform offering a complete merchant and partner experience in retail, mail order and ecommerce verticals.
transactions
Merchants can perform four different types of credit card transactions from the Transactions Datagrid. Additionally, merchants can choose to save the customer data from a transaction or perform a one-off transaction without saving customer data.
FUNDING
The Funding Datagrid enables users with the appropriate permissions to view the funding entries of an organization’s locations. By default, Dex displays the funding entries for the previous thirty days, but you can filter the displayed results by Effective Date, Bank Account Number, Amount, Funding Source and/or Funding Status.
REPORTS
The self serve reporting module allows merchants to generate reporting on transaction and funding activities for a given time frame. Merchants with the appropriate permissions can also export transactions to a .csv file that can then be stored on a local computer or imported into an accounting application for processing.
DATA SHEETS
DEX INFO SHEET
DEX REFERENCE GUIDE
1. GETTING STARTED.
Start here to learn the basics of navigating Dex.
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