Welcome and Thank You for Today’s Opportunity!

Government Value Proposition

Electronic Payment Processing Services

Roger Armbruster

Roger Armbruster

Sales Executive

Rolando Navarro

Rolando Navarro

Director, Sales

Josh Budd

Josh Budd

Executive Director, Sales

Damany Abernathy

Damany Abernathy

Executive Director, Solution Engineering

Ana Noble

Ana Noble

Senior Customer Delivery Manager

Alisha Carreker

Alisha Carreker

Senior Customer Delivery Specialist

Why CSG Forte?

Value Proposition

Government Expertise & Corporate Strength – Forte Checkout – BillPay – Dex – Payor Communication Platform – P2PE – IVR

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GOVERNMENT EXPERTISE AND CORPORATE STRENGTH

Serving over 4,000 government agencies with rock-solid corporate backing.
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LOW CODE API with FORTE CHECKOUT

Offload the burden of hosting your own payment form and reduce your PCI scope with Forte’s third-generation Checkout. Checkout’s advanced features enable you to make quick and painless payments on your own site with just a few lines of code.

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NO CODE - EBPP BillPay Solution

Our Hassle-Free, Electronic Bill Payment and Presentment (EBPP) solution BillPay gives your residents the ability to Guest Pay or Register for Auto-Payment, Recurring and more.

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DEX REPORTING AND ANALYTICS

Our reporting platform Dex provides operational efficiencies that allow you to manage the transaction lifecycle; view and handle voids, reversals, and refunds; verify funding; and run disputes management.
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PAYOR COMMUNICATION PLATFORM

Our Payor Communication Platform allows your payor to choose how they want to engage with and pay you using a NanoSite™ with outcomes-based digital communications.

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POINT-TO-POINT ENCRYPTION (P2PE)

Forte Protect is our PCI-validated Point-to-Point Encryption (P2PE) solution for the Verifone V400c; very few payments providers offer this level of certification.

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24 x 7 IVR - 3 Versions

We offer several interactive voice response (IVR) system options to help our clients enable their residents phone payments.
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ANY QUESTIONS?

CSG Forte Recommended Solutions

Low Code API with Forte Checkout

Forte Checkout’s advanced features enable you to make quick and painless payments on your own site with just a few lines of code.
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Integrated Checkout solution built to be robust yet flexible.

Forte Checkout…

  • Clean and user-friendly – The responsive design overlays your existing site and reads perfectly on any device.
  • Customizable payment form – Maintain full control over the data collected via forms.
  • Intelligent features – Customers can store account information, set up recurring transactions and more.
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A Checkout solution that has you covered.

Forte Checkout…

  • Swift and secure payments – Our PCI-compliant solutions keep data safe using encryption and tokenization.
  • Process any payment – Accept credit/debit cards and eChecks online with CSG Forte Checkout.
  • Supporting hardware – Compatible with multiple point-of-sale devices for card-present solutions.

FORTE CHECKOUT DEMONSTRATION

CSG Forte Recommended Solutions

BillPay

Give customers what they want: an easy, secure way to pay you 24/7/365.
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Robust yet Simple Bill Presentment to Meet Biller's Needs.

BillPay…

  • Adaptable – Define your payer experience by
    choosing the portal mode: PayNow,
    RegisterPay or both.
  • Customizable – Use your own graphics and add personalized messaging and instructions.
  • Powerful – Select business rules, set parameters for the search and results page, and select features that meet your unique business needs.
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Why BillPay?

BillPay…

  • Reduce PCI Scope by outsourcing biller’s functionalities. ​

  • Reduce document delivery cost by introducing electronic bill presentment and eliminate paper billing.

  • Payment flexiblity; Offer acceptance of various credit card brands and/or eChecks.

  • Channel flexibility; Accept payments via IVR, WEB, POS or multiple channels concurrently.

BILLPAY DEMONSTRATION

See it in Action! Grab Your Phone and Scan the QR Code below to Test Drive BillPay Now!

CSG Forte Recommended Solutions

Dex – Reporting & Analytics

Streamline time-consuming payments tasks, monitor transactions in real time and act on insights from analytics.
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Gain Control over your Payment Operations.

Dex…

  • Manage the transaction lifecycle – Process one-time or recurring transactions. View and handle voids, reversals, refunds and more.

  • Verify funding – Easily view and search for funding details and locate related transactions.

  • Dispute management – Manage the full lifecycle of disputes, and view, respond, track and upload documentation.

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Smart Tools at your Fingertips

Dex…

  • Robust reporting – Real-time funding and transaction reporting.
  • Customer profiles – Oversee customer data with access to contact information, payment details and payment schedule.
  • API credentials – Create, edit, suspend, activate or delete API credentials as needed.

DEX DEMONSTRATION

CSG Forte Recommended Solutions

Payor Communication Platform

Meet your Payor, When, Where and How They Want To Pay. 
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NanoSite™ - More than a microsite!

NanoSite™…

  • More than a microsite, a NanoSite™ is a short interactive web experience unlike any other online interaction.
  • A secure method of presenting and storing customer information, a NanoSite™ is effectively a containerized micro-server unique to each agency customer in that moment; it only exists while being used.
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QR Code for Field Agent (In-Person) Capabilities

QR Code Capabilities…

  • Our platform allows for an “Invoice to QR Code Generator” to support agency departments.  Now, invoices can be sent to your customers mobile phones and to their drivers by QR code to make payments.

PAYOR COMMUNICATION PLATFORM DEMONSTRATION

Nanosite

Removing the Friction between the Payor and Your Offices Staff Member with our Live Agent Assist Invoice Generation Solution. 

Invoice Payment Generator

CSG Forte Recommended Solutions

P2PE  |  IVR

Our P2PE and multiple IVR solutions set us apart!

P2PE & IVR DISCUSSION

Please contact Roger Armbruster for further information and support:

Roger Armbruster
Sales Executive
Phone: (402) 431-7767
eMail: roger.armbruster@csgi.com
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